Terms & Conditions RTM88 – Complete Guide for Malaysian Users

Welcome to RTM88, the online betting platform built exclusively for Malaysian users. These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("Member") and RTM88 ("Platform", "we", "us", "company"). By registering an account, making a deposit, or using any part of the RTM88 platform, you confirm that you have read, understood, and fully accepted all Terms set out in this document.

These terms apply to all RTM88 services, including online slots, live baccarat, Sports Betting such as the Malaysia Super League and EPL, e-sports betting such as Mobile Legends and Dota 2, as well as all promotions and reward programmes offered from time to time. If you do not agree with any part of these Terms, you are not permitted to use the RTM88 platform.

To be eligible to register and use the RTM88 platform, you must meet all of the following requirements without exception:

• Must be at least 18 years old at the time of registration.
• Be a Malaysian citizen or permanent resident residing in Malaysia at the time of using the services.
• Has not been ordered by a court to be restricted from gambling or betting activities.
• Has never been subject to a voluntary or mandatory exclusion or ban from any betting platform.
• Is legally capable of entering into a binding agreement under Malaysian law.
• Register in a personal capacity and not on behalf of any third party or business entity.

RTM88 reserves the right to request proof of identity, age, or address at any time to verify member eligibility. Failure to provide the required documentation within the specified timeframe may result in account suspension until verification is complete.

The RTM88 registration process is designed to be quick and straightforward. However, there are important rules that must be followed to ensure the integrity of the platform:

One Account Per Individual

Each individual is only permitted to hold one (1) active account at RTM88 at all times. This includes prohibiting the use of the same name, IP address, phone number, bank account number, or e-wallet to register a second account. Any attempt to create multiple accounts – whether to claim new bonuses or circumvent restrictions – is considered fraud and may result in the freezing of all associated accounts and forfeiture of all balances.

Accurate Registration Information

All information provided during registration must be accurate, complete, and up to date. This includes your full name as per your identity card, an active Malaysian phone number, and a valid email address. RTM88 is not liable for any losses arising from inaccurate or outdated registration information. Members are responsible for updating their details whenever changes occur.

Account Security

You are solely responsible for keeping your login credentials confidential. Do not share your username or password with anyone. RTM88 will not be held liable for any transactions or activity arising from a member's failure to safeguard their account. If you suspect unauthorised access to your account, contact our support team immediately via live chat or WhatsApp.

All financial transactions on RTM88 are processed in Malaysian Ringgit (RM). We support a range of local Malaysian payment methods for members' convenience:

Withdrawal Terms

Withdrawals can only be processed to the same payment method used for the deposit. This is a security measure to prevent fraud and money laundering. The withdrawal method must be registered under the same name as the RTM88 account. Withdrawals to third-party accounts are not permitted under any circumstances.

Withdrawal Verification

RTM88 reserves the right to request additional verification before processing withdrawals, particularly for amounts exceeding RM5,000. Documentation that may be required includes a copy of your identity card (MyKad), proof of ownership of the payment method, and prior transaction statements. The verification process is typically completed within 24–48 business hours.

RTM88 offers a wide range of attractive bonuses and promotions for both new and existing members. All bonuses are subject to specific terms and wagering (rollover) requirements. Members must read and understand the terms of each bonus before claiming it.

General Bonus Terms

• The welcome bonus may only be claimed once by each eligible new member.
• Rollover requirements must be met within the stipulated timeframe (typically 7–30 days, depending on the bonus type).
• Bonus funds cannot be withdrawn directly — only net winnings that exceed the rollover requirement are eligible for withdrawal.
• RTM88 reserves the right to void any bonus if a member is found to have abused a promotion or violated any of its terms.
• Bonuses cannot be transferred between accounts or converted to cash outside of the stipulated terms.
• Using a VPN or proxy to claim bonuses from ineligible locations is strictly prohibited.

100% Welcome Bonus up to RM500

The RTM88 welcome bonus gives you a 100% match on your first deposit up to a maximum of RM500. For example, a deposit of RM200 earns you an additional RM200 in bonus credits, bringing your playing balance to RM400. The rollover requirement for this bonus is 10x the total amount (deposit + bonus) within 14 calendar days from the date the bonus is credited.

All games available on RTM88 – including online slots, live baccarat, Sports Betting on the Malaysia Super League and EPL, live matches, and e-sports markets – are subject to the specific rules of each respective game. The following general rules apply to all games on the RTM88 platform:

• All game results are final once a round or bet has been recorded by the RTM88 system.
• Any technical disruption during gameplay will be resolved based on our system records, which are considered accurate and final.
• RTM88 uses a Random Number Generator (RNG) that has been independently certified by an accredited third party to ensure the fairness of all games.
• Live casino games such as baccarat and roulette use odds set by licensed game providers.
• For Sports Betting, the odds displayed at the time a bet is placed are the odds that apply, without exception.
• RTM88 reserves the right to void any bet placed on an obvious odds error or identifiable technical fault.

Sports Betting & Live Matches

For Sports Betting covering football including Malaysia Super League, EPL, BWF badminton, e-sports, and more, members are responsible for ensuring bets are placed correctly before the cut-off time. RTM88 accepts no responsibility for missed bets due to connectivity issues on the member's end. In-play bets are final once the system confirms acceptance.

To protect the integrity of the platform and ensure fairness for all members, RTM88 strictly prohibits the following activities. Violation of any of these prohibitions may result in account freezing or closure without notice, forfeiture of all balances including winnings, and appropriate legal action:

• Identity Fraud: Registering using a false identity, someone else's identity, or falsified documents.
• Money Laundering: Using the RTM88 platform as a channel to launder money derived from illegal sources or criminal activity.
• Use of Bots and Automation: Using software, scripts, or automated tools to place bets, access games, or manipulate the system in any way.
• Collusion: Colluding with other members to manipulate game outcomes, particularly in poker or multiplayer games.
• Exploitation of Technical Errors: Deliberately exploiting bugs, errors, or system vulnerabilities to gain an unfair advantage.
• Bonus Abuse: Registering multiple accounts, using a VPN, or employing other means to claim bonuses fraudulently.
• Threats and Intimidation: Threatening, harassing, or insulting RTM88 staff or other members through any communication channel.

RTM88 reserves the right to suspend, freeze, or close any member account under the following circumstances:

• Breach of any provision under these Terms & Conditions.
• Suspected or confirmed fraud, money laundering, or illegal activity.
• Failure to provide the requested verification documentation within the stipulated timeframe.
• Account inactive for more than 12 consecutive months.
• Instructions from relevant authorities or regulatory bodies.

Account Closure at Member's Request

Members may close their account at any time by contacting the RTM88 support team. Account closure requests will be processed within 5 business days. Any eligible balance will be returned to the registered payment method once the final verification process is complete. Accounts closed at a member's own request may be reopened upon request, subject to a re-assessment of eligibility.

Inactive Account

Accounts with no login or transaction activity for 12 consecutive months will be considered inactive. RTM88 reserves the right to charge a monthly maintenance fee of RM10 on inactive accounts with a remaining balance. Members will be notified via their registered email before this fee is applied.

RTM88 provides the platform on an "as is" and "as available" basis. To the fullest extent permitted under Malaysian law, RTM88 hereby limits its liability in the following respects:

• RTM88 is not liable for any financial losses resulting from technical failures, service disruptions, or platform unavailability beyond our control.
• RTM88 bears no liability for members' betting outcomes. All betting results are entirely the member's own responsibility.
• RTM88 is not responsible for any taxes, duties, or other financial charges that may apply to a member's winnings under local law.
• RTM88's maximum liability to any member under any circumstances shall not exceed the member's net deposit amount in the 30 days preceding the claim.

Protecting members' personal data is a top priority for RTM88. We comply with Malaysia's Personal Data Protection Act 2010 (PDPA) in all aspects of data collection, processing, and storage. The information you provide during registration and use of the RTM88 platform is used solely for the following purposes:

• Member account management and operations.
• Processing of deposit and withdrawal financial transactions.
• Identity verification and compliance with anti-money laundering (AML) requirements.
• Account-related communications, promotions, and customer support.
• Platform service improvements based on usage behaviour.

RTM88 does not sell, rent, or share members' personal data with third parties for marketing purposes without the member's explicit consent. For detailed information on our privacy practices, please refer to our RTM88 Privacy Policy our full.

RTM88 believes that betting should remain an enjoyable form of entertainment, not a burden. We are committed to providing a safe and responsible environment for all members. The following responsible gaming tools are available to all RTM88 members without needing to contact support:

• Daily/Weekly/Monthly Deposit Limit: Set the maximum amount you can deposit within a given time period.
• Loss Limit: Limit the amount you can lose within a set period.
• Betting Limit: Set a maximum betting amount per session.
• Cooling-Off Period: Take a break from the platform for 24 hours, 7 days, or 30 days, based on your needs.
• Self-Exclusion: Permanently exclude yourself from the platform, or for an extended period if needed.

If you or someone you care about feels that betting is starting to affect daily life, finances, or personal relationships, we encourage you to seek professional help. RTM88's Bahasa Malaysia-speaking support team is available 24 hours a day, 7 days a week. For more information, visit the Responsible Gaming page.

RTM88 reserves the right to review, update, or amend these Terms & Conditions at any time at our sole discretion. Any material changes will be communicated to members through the following means:

• A pop-up notification upon logging in to your RTM88 account.
• A notification email will be sent to your registered email address.
• Announcements on the RTM88 website homepage.

Changes will take effect no earlier than 24 hours after the notice is published, unless the changes are required due to urgent legal or security reasons that necessitate immediate implementation. Continued use of the RTM88 platform following any changes constitutes your acceptance of the amended Terms & Conditions. You are encouraged to review this page periodically to stay informed of the latest version of our Terms.

If you have any questions, concerns, or complaints regarding these Terms & Conditions, RTM88's support team is available to assist you at any time. We operate 24 hours a day, 7 days a week, 365 days a year to ensure you always have the help you need.

• Official Email: support@rtm88.com
• Live Chat: Available directly on the RTM88 website — chat icon at the bottom right corner of the screen.
• WhatsApp: Reach our support agents via the WhatsApp button on the homepage.

Our primary language of service is Bahasa Melayu. We also provide support in English and Mandarin Chinese as needed. All formal complaints must be submitted via email to ensure accurate records and a thorough response within 24 business hours.