RTM88 Privacy Policy – Your Personal Data Protection

1. Introduction

RTM88 is one of Malaysia's leading online entertainment platforms, offering a wide range of games including baccarat, slots, Sports Betting, football, and live matches. We understand that your trust is our most valuable asset — and part of that trust depends on how we handle your personal information.

This Privacy Policy explains what information we collect when you register for or use RTM88's services, how we use it, who we may share it with, and your rights as a user. By continuing to use this platform, you agree to the terms set out here. If you do not agree, please stop using the platform and contact us to close your account.

This Privacy Policy applies to all registered RTM88 members, including those accessing the platform via web browser or mobile app. We encourage you to read this document alongside our Terms & Conditions for a complete picture of the rights and responsibilities of both parties.

2. Information We Collect

To deliver a secure, accurate, and personalised experience, RTM88 collects several categories of information during the registration process and throughout your ongoing use of the platform.

2.1 Registration Information

When you register a new account with RTM88, we collect the following information:

• Full name as shown on your MyKad or passport
• Date of birth (for age verification — you must be 18 years of age or older)
• A valid and active email address
• Malaysian mobile number
• Your chosen username and password
• Residential address in Malaysia

2.2 Financial Information

When you make a deposit or withdrawal, we record transaction details including the amount in MYR, the payment method used (e.g. Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX via Maybank2u or CIMB Clicks), the date and time, and the transaction status. We do not store your credit or debit card information directly — all payments are processed through certified third-party payment processors.

2.3 Usage and Technical Information

• IP address and approximate geographic location
• Device type, operating system, and web browser
• Pages visited, session duration, and click history
• Gaming activity logs (slots, baccarat, Sports Betting, etc.)
• Cookies and session identifiers

3. How We Use Your Information

RTM88 uses the information collected for legitimate and transparent purposes. We do not use your data for anything unrelated to the provision of our services.

Purpose of Use	Legal Basis (PDPA 2010)
Identity verification and fraud prevention	Legitimate interest / Legal obligation
Processing deposits and withdrawals in MYR	Contract performance
Sending account notifications and bonus alerts	Legitimate interest / Consent
User experience improvement and analytics	Legitimate interests
AML and KYC Compliance	Legal obligation
Customer support and complaints resolution	Contract performance
Promotional marketing and VIP offers (with consent)	Consent

4. Sharing Information with Third Parties

RTM88 does not sell members' personal data. However, there are limited situations where we may need to share your information with certain parties:

• Payment Processor: Providers such as DuitNow, FPX, Touch 'n Go eWallet, and GrabPay require basic transaction information to complete your payment.
• Game Software Provider: Third-party game providers may receive an anonymous session ID to operate the games, but not your full personal identification details.
• Regulatory Authority: We will disclose information where required by Malaysian law or a valid court order.
• Anti-Fraud Agency: Information may be shared with bodies responsible for anti-money laundering (AML) compliance and KYC verification.

All third parties working with RTM88 are required to meet data protection standards equivalent to or stricter than those we apply ourselves.

5. Cookies and Tracking Technologies

RTM88 uses cookies and similar tracking technologies to enhance your experience. Cookies allow us to recognise you when you log in, save your language preferences, and personalise the display of promotional content.

We use three types of cookies: session cookies (deleted once you log out), persistent cookies (to remember your preferences), and analytics cookies (to understand usage patterns). You can manage or disable cookies through your web browser settings, though doing so may affect certain features on the RTM88 platform.

6. Data Security

We continuously invest in our security infrastructure to protect your personal data from unauthorised access, loss, or misuse. Our security measures include:

• 256-bit SSL/TLS encryption for all data in transit
• Encryption of sensitive data at rest
• Web application firewall (WAF) and intrusion detection system
• Periodic security audits conducted by independent third parties
• Role-based access control (RBAC) for internal staff
• 24/7 monitoring for suspicious activity

While we take all reasonable precautions, no system is 100% secure. We encourage you to use a strong password, keep your login details confidential, and notify us immediately if you suspect any unauthorised activity on your RTM88 account.

7. Data Storage and Retention Period

RTM88 retains your personal data for as long as necessary to fulfil the original purpose of collection, comply with legal obligations, or meet accounting and tax requirements. Generally:

• Active account data: Retained for the duration your account remains active
• Financial transaction data: Retained for a minimum of 7 years in accordance with Malaysian legal requirements
• Activity logs: Retained for 2 years
• Marketing data (with consent): Until you withdraw your consent

Once the retention period has expired or your account has been closed at your request, your personal data will be securely deleted or anonymised.

8. Your Rights Under PDPA 2010

As a registered RTM88 user in Malaysia, you have the following rights under the Personal Data Protection Act 2010:

• Right of Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request erasure of your data under certain circumstances (subject to legal obligations).
• Right to Withdraw Consent: Withdraw consent for data processing at any time without affecting the lawfulness of processing carried out prior to withdrawal.
• Right to Object: Object to the processing of your data for direct marketing purposes.

To exercise any of these rights, please contact us by email at support@rtm88.com. We will process your request within 14 business days.

9. Children's Privacy

The RTM88 platform is intended solely for individuals aged 18 and above. We do not knowingly collect personal information from anyone under the age of 18. If we find that an account has been created by a minor, it will be terminated immediately and all associated data will be deleted. If you believe your child has registered without your knowledge, please contact us right away.

10. Amendments to This Privacy Policy

RTM88 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, new technologies, legal requirements, or other operational reasons. Where there are material changes, we will notify you via your registered email or in-app notification at least 14 days before the changes take effect. The date of the last update is shown at the top of this page. Your continued use of the RTM88 platform after any amendments take effect constitutes your acceptance of the updated terms.

11. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or the processing of your personal data by RTM88, please contact our Data Protection Officer at:

• Email: support@rtm88.com
• Website: rtm88.com
• Operating Hours: 24 hours a day, 7 days a week